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CIO and information technology department: roles and responsibilities

Digital transformation and the constant development of new technologies, as well as their application to the world of business, has implied a great opportunity for companies. This fact has led the role of the CIO (Chief Information Officer) and the information technology department to start playing a major part within the organization, like never before.

It may not be news to you that both CIOs and the IT personnel have always played a special part in organizations – being the persons in charge of the implementation of new technologies – but their role has been evolving throughout time as digital transformation started to bear a greater significance within companies.

Nowadays, the demand for IT profiles in organizations is ever increasing. We might think that this is a result of the continuous technological advances, but no! The main reason is because of the positive influence that they have on the company growth. Without a doubt, a competitive advantage that managers and executives in the organization should keep well in mind.

Therefore, the vision of the IT department is no longer stagnated in the operational processes that we were used to, but goes far beyond instead. Now, both IT Executives (or CIOs) and the IT staff focus on providing a greater support to strategic projects that are of high value to the organization.

-ESSENTIALS: Why is digital transformation so important for your company?-

CIO: role and responsibilities

If your aim is to become a Chief Information Officer, you need to be aware of the highly important role that you will play and the responsibilities involved. Do you want to know what they are? Below are some of the most important:

  • Alignment with business goals

Information systems, technologies and applications need to share strategic corporate goals, and work toward their accomplishment.

  • Business integration

Information systems need to be integrated with the various company departments.

  • Security and risk

The importance of investing on, and having, technologies and systems that ensure the protection of company users – one of the most valuable digital assets for the organization!

  • Value generation

This one is also highly important! As previously mentioned, if the role of the CIO is so significant, it is undoubtedly due to the support it provides toward the growth of the company.

  • Manage company human resources

Encourage the development of internal IT profiles within the company so that they add the greatest possible value to the organization, technology-wise.

  • Awareness of legal issues

The CIO should keep well in mind the regulations affecting information systems, so that their implementation and development within the company complies with them.

-Interesting read: The main challenges of CIOs-

Information technology department: role and responsibilities

Now that you are more aware of the most important responsibilities of a CIO, the time is right for you to know those that apply to the IT department.

Wait! It may so happen that the IT staff and managers share some responsibilities with IT executives. However, the former perform more operational activities and tasks, such as:

  • Carry out the maintenance of equipment and support tasks, as well as detect and solve any failures.
  • Optimize the use of software and other systems among the employees of various company departments.
  • Ensure the privacy and security of the systems of the organization’s users: painstakingly perform backups.
  • Manage and assign accounts and resources to the users.
  • Software installation, setup and update.
  • Analysis and evaluation of additional IT resource requirements (memory, disks…)
  • Technical support to all parties (questions, support, inquiries, incident resolution…)

Now that you know some of the duties that every CIO and member of the IT department should perform, it is the perfect time to think and look for an ally that supports and facilitates the performance of these tasks/duties. Can you think of any? We can! There are a myriad of technological solutions on the market, and depending on the needs of the business, some may be more suitable than others.

At the time, one of the providers par excellence is WSO2 – an open-source software with countless benefits. Lear more about it here, and you will see what we mean!

This solution is gaining adepts by the day. Major companies from various sectors, such as Ebay, Motorola, Verifone, Experian, Cisco, ING and United Airlines from America, among many others, already rely on WSO2.

-Open Banking: The digital transformation of the banking sector-

Digital transformation is the best way to make your company grow, and also prepare it for future technological innovations. Have any questions? At Chakray, WSO2’s first partner, we will address your inquiries and offer a personalized plan tailored to your needs.

Getting started toward digital transformation has never been so simple!