Quote to Cash: A guide to making sure your Quote-to-Cash implementation is a success
Customer behaviour changed dramatically during the COVID-19 pandemic, forcing businesses to accelerate their digital transformation programmes and adapt to new ways of working. To remain competitive, functional leaders are being challenged to switch from a siloed mindset to a collaborative one, working in concert with peers to drive change and uncover value-creation opportunities.
Key to their success will be the degree to which they are able to place the customer at the heart of everything they do. By delivering frictionless digital experiences, they can engender a greater sense of customer loyalty, uncover deeper behavioural insights and support a wide range of revenue-generating initiatives.
Few business processes touch as many parts of the customer journey as Quote to Cash, yet disparate data and application silos make it impossible for business leaders to achieve a holistic view of their customer experience. Streamlining these operations can yield dramatic results. According to some estimates, the exposure of previously unidentifiable cross- and upselling opportunities, coupled with a reduction in order creation and invoicing errors can lead to a 10-15% increase in revenue.
To help you forge closer, longer-lasting relationships with your customers, we’ve put together this Ebook, summarising what you should know about optimising your Quote to Cash processes.
You will learn about:
- What is Quote to Cash?
- Why streamline your Quote to Cash operations?
- Stages of a successful implementation
- What are the risk factors?
- How Chakray can help?